Hopefully somebody is able to advise on this as I’ve not been able to find the info online.
We work with a finance company who want to be able to access our call logs for audit purposes - is there any way to set up access for them to our call recordings without us giving them a full admin privileges?
Thank you for the help.
Yes. I would set them up with a ‘mobile’ account, since they wouldn’t be making calls - that’s step 1.
Under Users - you will see Roles on the left side. There, you would create a specific role for say, Audit Only.
In the Role configuration, you can select exactly which things you want that account to do - calls, access, etc. Down near the bottom are the Call Log features.
Once you select which areas to give access to - in the actual user, under User Details - assign the role to that user. Test! :)
Hope that helps - if not, let us know what other bits are missing.
Good luck.
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