Having some issues with transferring calls between workers using the RingCentral mobile app. I can accept calls just fine, and when I click “transfer” if pops up with different options for our other workers. I click one, and from the customer’s end it rings and rings, and ends in voicemail, but it never actually rings the coworker’s phone. They don’t have it pop up on their phone. They’re receiving other calls on RingCentral just fine.
Is there a setting or something to change this? I’ve tried messing with the incoming calls settings on their apps and the outgoing settings on my own phone.
Would be of great help!
