I have 7 physical phones set up in the office. Each phone is assigned to a user. When I transfer a call to user 1 or just try to ring user 1 by their extension from my quick dial, user 1’s phone doesn’t audibly ring. The call goes to user 1 as it should, but the only phone audibly ringing is user 2’s phone. User 2 does not have a call on their phone, but the sound is coming from their phone.

This happens any time any of my users try to dial someone’s desk. Whoever is dialed is getting the call but their phone is not audibly ringing. A different user’s phone is ringing.