Skip to main content
Question

user name and password wrong


We are just putting out phones out on site and some are not getting any IP.  when trying to login to the web interface admin/admin does not work. could it be a firmware upgrade problem ?

Thanks

Andy

Joe Cache
Forum|alt.badge.img

What make of phone do you have.

When RC does their provisioning, they do sometimes alter the admin passcode.

If it’s a Polycom - use admin and 789

If there’s no IP - have you checked from Layer 1 on?  right cable, port, vlan, etc.  PoE set on port (if PoE)  And, I gate to ask this - but the correct port on the phone?  If you bring the phone back to a known good port, does it get an IP?

Did you update the phone firmware before doing the provisioning?  I know RC checks during that time and will downgrade in some instances.

Let us know the make/model of the phones.


It’s a yealink SIP-T33G phone

It was straight out of the box.

 

When plugged in the old Avaya phone it connects ok but the Yealink just doesnt get a ip. the other phones on the network are ok and working.

Thnaks

Andy

 


Joe Cache
Forum|alt.badge.img

When you say it came out ‘mint in box’ - from RC, or in general?

Can you get to the phones menu/settings area when powered on?  Have you done a reset to Factory?  I’ve had a few phones that while they say are ‘new’ - have had configs saved from another vendor.


Procedure:

1. Go to Menu > Settings > Advanced Settings (default password: admin) > Reset Config. On the T33P/T33G phones, go to Menu > Advanced (default password: admin) > Reset Config.

2. Select Reset to Factory Settings > Reset. The phone prompts you to reset the setting or not.

3. Select OK.  The phone begins resetting.

Tip: You can also long press the OK key when the phone is idle

 After reset, the screen prompts “Welcome Initializing…Please wait”. The phone will be reset successfully after startup. Note: Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully.

If after the factory reset it still doesn’t get an IP - questions are:
… Do you have an ACL in place, and if so, did you add the phone MAC to that table?
… Have you plugged it into a port that had a phone on it - so you know it’s a good port/vlan?


Just curious.


 


Hi Guys

Thanks for the quick responses.

found out that as soon as the phone connects to the RC network they change the password to a rather long convoluted one :(

Thanks

Andy


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings