I have an office which has voice latency problems only right after they have put a caller on hold. The local tech tried this from a few different phones in the office and also tried from home to see if the problem was specific to the office. The problem is replicated at home as well. Is this a known bug? Is there any work around? The site in question only uses about 8Mbps and has 50Mbps of bandwidth and AutoQOS is configured on the Cisco switch. There is NO contention for bandwidth as the users are only using VMWare Horizon virtual desktop. So I am certain this is not an issue of bandwidth startvation.