I’m not sure if anyone else has encountered this issue or if there’s a solution for it.

When we answer phone calls through the app, the call quality on the client’s side is poor. By “poor,” I mean it feels like the client is talking to an agent located somewhere far away, like in Italy. It can be described as a combination of talking on speakerphone and having some sort of echo. As a result, the quality differs significantly from answering a call on a regular landline phone.

The internet connection is good, and I’m on WiFi in the office.
Has anyone experienced this, and if so, what are the potential solutions?