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Question

Voicemail Numbers Now Read As Numeric

  • July 29, 2021
  • 4 replies
  • 702 views

Starting a few weeks ago, when listening to a voicemail the caller phone number is recited as a large number.

For example, 419-221-8727 is read "four billion one hundred ninety-two million two hundred eighteen thousand seven hundred twenty-nine" instead of "four one nine two two one eight seven two seven."

I saw forum posts from 1+ years ago saying it was a known issue called JIRA CNV-28823.

Any changes / fixes?


4 replies

BeckyH
Community Manager
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  • Community Manager
  • 810 replies
  • July 29, 2021

@Harrison Keating Have you checked to make sure you are on the latest version of the app?


  • New Participant
  • 3 replies
  • September 8, 2021

Any update on this as we're having the same problem on two new client accounts?


Mary-Community_Moderator
Community Manager
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The issue is related to a Known Issue we currently have in our system. The Product Team is investigating it as a bug, and there is no currently available ETR when it will be resolved. Rest assured that they are working to resolve it. I am following this ticket, and I will make sure to update here once they fix it.


  • New Participant
  • 1 reply
  • December 8, 2021

Is there a known timeframe as to when this issue will be resolved? It seems to be still occurring on the phone app.