we have several user whose voicemails do not show as “read” after they listen to the in the desktop APP, I am working with RingCentral support but have not been able to resolve yet.
Their settings are identical to all users
Has anyone experienced this issue?
Sorry, I did mean “marked”
Hi
Here are a few additional troubleshooting steps that might help:
App Update: Make sure that the RingCentral Desktop App is up-to-date for all affected users. Outdated versions can sometimes cause sync issues.
Clear App Cache: In the desktop app, go to Settings > Support and select Clear Cache. After clearing the cache, have users restart the app to see if voicemails update to "read" after being listened to.
Re-Sync Data: Sometimes a resync can resolve display issues. You can do this by logging out of the app completely, then logging back in after a few minutes.
Mobile App Check: If users also have the RingCentral Mobile App, try having them check voicemails there to see if the "read" status syncs across devices. This might help identify if the issue is specific to the desktop app.
Permissions Check: Ensure there are no issues with access permissions or syncing settings in the Admin Portal for voicemail and message notifications.
Reinstall App: As a last resort, uninstalling and reinstalling the desktop app can sometimes resolve persistent issues.
Let us know if any of these steps make a difference!
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