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Question

Voicemails not saving

  • February 22, 2023
  • 1 reply
  • 325 views

I have a client who claims to have left multiple voicemails over the last couple of weeks. I see the missed call in my log but no voicemail (not on the phone app, desktop app and I'm not getting an email).

This client has a tendency to ramble in messages and I'm wondering if she's hitting the time limit for messages and for some reason it's not saving? Is there any way to fix this?

1 reply

Mary-Community_Moderator
Community Manager
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Hi Jamie, you may advise your client to immediately hang up the call after leaving a voicemail, and it will automatically save.