Anyone have any information on this? We have lost the call handling tab for all of our users as well.

Apparently RC updated this section of the Admin Portal with their latest release (23.3). There is no where in the documentation that was sent out or on the RingCentral MVP Core Release page that advises that Call Handling has changed. What used to take three steps now takes about 10 and is pretty convoluted. This is a huge change and it would have been nice to have our users trained prior to this being pushed out. Our scheduled update wasn't supposed to take place until tomorrow but here we are.

Yeah, big changes and they really buried the call handling settings.
Wondering if queues are going to get a revamp......

This is big problem. A major feature that we not have access anymore.

Hello everyone, thank you for sharing your thoughts on the recent changes to Call Handling. I recommend that someone submit a feature improvement or request at https://ideas.ringcentral.com/. It would be great if you could also share the link here so that others can vote on it. Your contributions are appreciated!

Agree 100%. Useless changed that no one asked for. Waste too much time today trying to figure this out. Thankful for this post which pointed me in the right direction. Love how companies "improve" their products by making them harder to use.

Funny...when I logged into the admin portal this morning I was presented with a popup stating "The Screening, Greeting & Hold Music, Call Handling, and Voicemail settings have been combined into Phone." It would have been nice to see this a few days ago.

Would Shared Lines work?

The Shared Lines feature allows calls made to one phone number to be answered by up to 16 phones within a designated group

Or Call Pickup?

Group call pickup notifies members when calls are ringing on other member's phones so they can be answered by pressing the pickup key.

Phone System - Groups