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I previously asked the below question about 3 weeks ago and was told it was being passed on to a specialist. I’ve not heard from anyone to date!

We have a Spectrum Business Connect phone number that is absolutely never dialed. It is my understanding (I didn’t set it up) that this line is ”pointed to” our company main phone number 972–304-1800 that is managed by RingCentral. With RingCentral we have this 972-304-1800 number forwarding all calls to the owner’s cell phone exclusively. Business phone 972-304-1800 cannot accept text messages nor the number assigned to us by Spectrum. Everything actually comes to and from a cell phone managed by a third party. We practically never text with a customer or vendor - it is an odd occurrence if ever done. Do we need to register? Which number do we register?

Hello Jennifer,

First of all, I apologize for my delayed response.

As your account is associated with our partners, we have requested someone from their team to contact you. If you haven't received a call yet, please accept our apologies. I will personally follow up with them today and keep you informed about the progress.

@Jennifer Astolfi just wanted to give you a quick heads up that someone will be getting in touch with you today. Make sure to keep your phone nearby so you don't miss their call!

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