I use the RC mobile app on my Android phone. Sometimes when a person calls, the phone rings. Other times, nothing happens and I just get a voicemail. This has been a problem for me for 2 years now. It hasn't just happened in my current environment, but even when I was using the browser app (instead of the phone app) it would do this.
How can I get some form of reliability out of this thing? Whenever I talk to support they just call the number and it's usually a day that it's working so they just shrug me off. I'm not sure what to do.
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Have you tried to uninstall/reinstall your app? Or maybe you have accidentally put your phone on DND.
Hi Marshall,
You should check the reports and follow the calls your missing. Somewhere along your call tree may be skipping you for certain calls or looping you in to receive voicemails from missed calls.
You should check the reports and follow the calls your missing. Somewhere along your call tree may be skipping you for certain calls or looping you in to receive voicemails from missed calls.
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