Why is the RingCentral ringtone while receiving call is playing different ringtone than the one that is set ?

I have set RingCentral ringtone to “High Gong” but for some reason it is playing “Phone Ring.” I am using the RingCentral App. I tried using the web-version but still have the same issue. I have tried every possible solution I can think of, including:

• Updated the Application
• Clear App data as well as Application data from the Storage
• Logged out of App and logged in only to the browser
• Browser used Chrome
• No any rules setup for the ring tone
• Selected Help and reported the issue to Ring  Central with the details