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Unanswered questions

7777 Questions
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todd-silvernailNew Participant
asked in RingEX: Phone, SMS, & Fax
Using personal cell phone with RingCentral App has a 3-4 second delay?

Account type (U.S.)Related case number (N/A)Detailed description of problem (See below)Previous troubleshooting steps taken (reviewed network requirements and previous forums posts)Software version (RC Phone Version 11.0.1.1.23, android, not sure about iOS)Number of Users affected (Not sure, 50+?)Small business of 50+ employees, we use our personal cell phones with the Ring Central app as our 'office phone'. Regardless of being on our local WiFi or using our individual mobile carriers, there is a 3-4 second delay between callers and users. Does something need to be configured on the app itself?Kind regards

6329
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4 years ago
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jeanenne-kinnetzNew Participant
asked in RingEX: Phone, SMS, & Fax
My glip team doesn't have an admin

We have a team in the Ring Central App (Glip) that isn't showing an Admin. None of the team members can archive the team. Any ideas on how we can archive it without an Admin, would be great.

1011
S
4 years ago
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john-torkosNew Participant
asked in RingEX: Phone, SMS, & Fax
recent calls not updating

US account. I have a user who cannot see their recent calls in the app without logging out/in to the app. They have re-installed the app and I have confirmed the firewall settings with the network team. Any suggestions would be greatly appreciated.thank you,John

3713
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4 years ago
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lee2Known Participant
asked in RingEX: Phone, SMS, & Fax
Is there a way to stop Hotdesk phones from receiving faxes

I have some of our Polycom phones setup as common area phones. I don't see an option to change the line to voice only so I am not sure how to stop receiving faxes

3137
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4 years ago
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blaire-musicNew Participant
asked in Admin Portal & Account Management
Speed Dial: No contacts listed under Presence.

Speed Dial: No contacts listed under Presence. When I try to setup speed dial and go to Users and Presence it does not show anyone to choose to add. My name and extension are the only ones showing.

2822
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4 years ago
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kevin-ginger14315Participating Frequently
asked in RingEX: Phone, SMS, & Fax
iOS Mobile app contacts on lock screen broken

My iOS RC Phone app does not consistently display caller's contacts while the phone is locked.The contacts are in my phone, and sometimes they display on the lock screen, but usually not. Today my support agent, Martin Vincent J , told me that 3rd party apps may not communicate with contacts while the phone is asleep. I find this hard to swallow because I've used the Bria app with a SIP phone and it worked 100% (displayed the contact name on the lock screen).I've had two unresolved support cases on this. Furthermore, my colleagues that are also RC Partners have this problem.

8093
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4 years ago
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tom-panouliasNew Participant
asked in RingEX: Phone, SMS, & Fax
international fax problem

I am trying to fax to a number in Greece but keep getting a "Failed" attempt result.I have enabled international calling and included all correct country/regions codes.

1821
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4 years ago
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confidentialNew Participant
asked in RingEX: Phone, SMS, & Fax
Caller Contact info is not being saved

Caller Contact info is not being saved.When I open the Call log on website and click on "Add Contact" for a call- the box opens to enter the information, but it does not save it anymore when I click save.USChromePC

3892
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4 years ago
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sandra-reyesNew Participant
asked in RingEX: Phone, SMS, & Fax
CALL LOG

First I must say that I have been using ring-central for 10 years. For some reason, for about 3 days, the call log does not allow me to see directly on the same screen, the data that I have added before of my clients.Example: * John Smith called me a month ago to make an order for my products. At that time I added to the phone number of John Smith data such as:- Address- Age- Price of the product- Date - And also to each client is added in the "notes" any aspect that is relevant so that our sales group can follow up.In this way I did it for 10 years, without any problem.continue the example:Now, 3 months after the Mr. John Smith made his purchase, calls again to buy again, but this time another product, ... here comes the big PROBLEM; then when I want to see my client's data in the call log, I simply can not see since the data does not exist.Previously, just placing the mouse in the name (which had already been added before) and pushing automatically opened a window on th

7976
S
4 years ago
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rene.kentNew Participant
asked in RingEX: Phone, SMS, & Fax
From Desktop, recall a sent call

We have a US account with about 32 employees. I have had a request to be able to recall a call once you have transferred it. How do we do this? As the switchboard I use the desktop app but many use the mobile app.

2281
S
4 years ago
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tim1234567891011121314New Participant
asked in RingEX: Phone, SMS, & Fax
Glip Tasks - Unable to complete, unable to select and view details.

Issues with tasks within Glip.Hello, my team is running into the following issues within the glip tasks.1) unable to check the task as completed.2) unable to select some tasks, and see the details of the tasks.We are using the desktop app for windows 10.

1141
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4 years ago
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sam-manzurNew Participant
asked in RingEX: Phone, SMS, & Fax
Show Caller IVR Menu pressed

Hi,I am new to Ringcentral and I am trying to get my bearings. I run a small business and used to use Vonage, with vonage I had the following when a customer calledPress option 1 for sales, 2 if you are an existing customer and 3 if you are a member of staff, when an option was pressed it was then sent to all then came through to my one telephone number as I am the only one answering calls...This then showed me on the desktop app and phone app which option has been pressed. I need it to show this information because sometimes I will not be picking up option 2/3 calls ie: in the evenings... but if a sales call option 1 is calling I would like to be notified that this is happening so that I can pick up the call...Anyway to show this info?Account type: UKThanks,Sam

2521
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4 years ago
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chandra-askenNew Participant
asked in RingEX: Phone, SMS, & Fax
Outgoing voicemail message iPhone App

Can you change your outgoing greeting from the iPhone app, or can you only do it on service.ringcentral.com?

2251
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4 years ago
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saadet.swiftKnown Participant
asked in RingEX: Phone, SMS, & Fax
Call Log Feedback

Hey Everyone,We understand that you all have some feedback to share about the new Call Log functionality and design. In order to consolidate and help our Product Team go through your thoughts more easily, I've created this thread.

108527
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4 years ago
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matthew-venablesNew Participant
asked in Analytics & Reporting
Tracking user device assignments

User assignments and changes should be able to be tracked from analytics portal.In our enterprise company with several admins and a few super admins it can be frustrating tracking down what line moved to what device and which admin made the mistake.Recently I had an issue that appeared to be users being removed from a device and added to others and there was no data in the portal to show when they were changed. Tier 1 support couldn't even find it on their backend systems. At least give your agent's the ability to see all changes to an account, they are very good agents.I believe documentation of user line assignments would assist users and support in tracking down and troubleshooting issues. This would have prevented me from reaching out to support or if I did not see that, the support agent could have walked me through and had first call resolution.

2331
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4 years ago
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john12345678910111213141516171819Participating Frequently
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Can't connect to meeting as user

I have a meeting link, I can connect on a remote computer, but I can't connect on my workstation. I have the latest updates on Windows 10, I use Google Chrome to launch the url, and I've uninstalled and reinstalled the RingCentral app.I have done a speedtest and show 50 down, 9.5 up, I've disabled the firewall and turned off my AV, still doesn't connect.I tried calling support, but since I don't have a ring central number they don't care about me. Any ideas why this doesn't work?

98511
J
4 years ago
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wonParticipating Frequently
asked in RingEX: Phone, SMS, & Fax
Caller ID no longer showing on incoming calls forwarded to mobile calls

I blieve this is a bug on ringcentral as it started happening a couple of days ago. No setting was changed/updated and I went through trouble shooting with a customer service rep for 2 hours. I tested with another cell phone provider.Reporting system bug:Under Call handling & forwarding: I have the following set up:Incoming calls forward in this order: simultaneously1) Desktop & mobile apps2) VVX-601 desk phone3) Mobile phoneThen under Settings: Incoming Call Information: Display Incoming Caller ID is selectedHowever, on my mobile phone, Called Number is showing instead of Displayed Incoming Caller ID starting a couple of days ago.Could you report this to the tech teams and get back to me?

110320
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4 years ago
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robert-kreislerNew Participant
asked in RingEX: Phone, SMS, & Fax
RC App Highly Unreliable

RC App for Android (v. 11.0.0) is highly unreliable. Phone will ring, but will just not connect, lost call does not go to voice mail. I am reacting within 2 rings of an inbound call, so it's not the timeout issue at play here. Assistance appreciated.Thanks in advance!

1433
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4 years ago
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walker12345New Participant
asked in RingEX: Phone, SMS, & Fax
Unconditional forwarding

I work in my company CS and all my clients have my direct number - I need to unconditionally forward calls after hours to our 800 support number which is monitored after hours but when I attempt to do so I get the following error: Forwarding phone number cannot be the same as your account number or any additional numbers. Please go to Call Handling and Forwarding and remove the number (866) XXX-XXX (deleted number for privacy)

4084
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4 years ago
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michael-arndtNew Participant
asked in Analytics & Reporting
Abandoned calls vs. Refused calls

In performance reports there's a KPI called Abandoned calls (Count of all queue calls that were not answers by a user - includes VM) and then there's Refused (Count of all queue calls that were not answered by at least one user).This seems the same yet for the last 7 days my report shows 117 abandoned calls and 52 refused calls.What does this mean?

39795
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4 years ago
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my-beer-guyParticipating Frequently
asked in RingEX: Phone, SMS, & Fax
Dual Entries Under People

We are having an issue with people appearing twice in the People area of Glip. How do we remedy this? I have called and messaged several times but we aren't getting anywhere. Along with these dual entries we are also getting the following message while trying to access their message on a desktop "You are using an unsupported browser for this feature. Please sign in with Google Chrome or download the Glip desktop app." This message only appears with the people who are listed twice.

5498
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4 years ago
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admin1234567891011121314151617181920New Participant
asked in RingEX: Phone, SMS, & Fax
Track Holds & Abandon's for Individual Agent and Time of Day

Is there a way to tie together queue holds to a specific agent and the time of day? If not can you add it?

5815
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4 years ago
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armstrongNew Participant
asked in RingEX: Phone, SMS, & Fax
All of our staff are Mobile users who need to send text messages. When will RC allow for multiple users to use this feature?

Multiple Text Users needed

1781
M
4 years ago
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king-lureNew Participant
asked in RingEX: Phone, SMS, & Fax
Delete Voice Mail on Phone that has never had a pin assigned?

I have a Polycom 311 desk phone that was originally assigned to an employee who left before setting up the phone. I plugged in the phone in our spare office, but there are voice mails on it. There was never a pin assigned and I cannot find a way to "reset" or delete the voice mails without this pin. Is there a generic pin that I can use until phone has a "real" owner?

4842
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Community Manager
4 years ago
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yuri-varshavskyNew Participant
asked in RingEX: Phone, SMS, & Fax
Does RingCentral Mobile App has presence feature like in desktop phones?

presence feature for mobile app

4085
M
4 years ago

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