RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages
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Ive been trying for a week to port my Ringcentral phone number to a different carrier and they have been blocking my carrier and myself from completing the transfer. The carrier has made several requests and also called Ringcentral 3 times this has been going on for a week. I have called RingCentral many times and spoken with people in many departments including the porting team and no one seems to be able to help me.Then it was discovered when Ringcentral declined the port they then closed my account and so now no one can help me port the number. When I tried to reactivate my account they refused and said it had been locked by the fraud department but there is no reason why and I was told there was no way to contact the fraud department except by email and they do not seem to respond to emails. I called and asked to talk to a administrator at Ringcentral and I was told this is not possible. Does anyone know a phone number for the fraud department? Ringcentral provides information
I called support and learned this is expected behavior. This is not how other call recording systems work. The call should stop recording for the hold and start back once resumed.
Staying focused can be a challenge, especially with so many distractions. From blocking out sounds to setting clear time blocks, we all have our tricks to stay on task. Vote for your top focus strategy and share any other tips you swear by in the comments! #FunFriday #StayFocused #WorkdayTips
Our office closes from 12-1pm and we have a high volume of calls that come in during this time. The problem with this hour not being identified by RC as afterhours is that it impacts the business analytics reports and individual staff performance reports. What is a good practice or how to set up this one hour as afterhours, so all the missed inbound calls do not get counted as missed calls? Thanks!
We have inbound call recording enabled. When an inbound call is placed on hold on a park location then gets picked up internally, the recording does not resume on the internally transferred call. Does anyone know how to get this to work correctly?
Hello team,I having issues try to create a case this past week. I keep getting this error message on multiple browsers.Your chat bot is not helping me with getting in contact with anyone. I’ve been on hold with support phone line for 30 minutes and have not been able to reach someone.
Does anyone have the information to submit a formal complaint to the company? According to the FCC, there should be information about this on the bill, but of course there isn’t. Here are my specific issues: Faxing works only intermittently, we’ve contacted them NUMEROUS times and get the run around every time, but I’m still paying for this As many others have stated, it is IMPOSSIBLE to reach support. The phone line has hung up on my multiple times after being on hold. Chat bot gives you the run-around. You cannot create a ticket.At this point, I want to submit a formal complaint to the company, and the next step will be directly to the FCC if no resolution.
I signed up for a ringcentral video pro account today and the website shows the meeting as unlimited, but they actually disconnect automatically after 50 minutes or so. I'm wondering if there is no time limit on meetings initiated by accounts registered before 2022?
We are thrilled to announce the release of Version 1.1.4 today! This latest update addresses a couple of important fixes for our Bullhorn users, enhancing the overall experience and functionality. Here’s what’s new:Bullhorn Message Log Timestamps: We resolved discrepancies in the timestamps used in message logs, which were caused by some timezone issues. Your logs will now display accurate timestamps consistently. Bullhorn Default Note Action for SMS Auto-Logging: We fixed the default note action used when auto-logging SMS messages to ensure a seamless logging experience.We realize the importance of providing a flawless and efficient tool to support your business needs. Therefore, we are still diligently working on the following enhancements:Log-Level Settings for Bullhorn: This upcoming feature will allow you to customize the amount of information logged in a note following a call, giving you better control over your data. Custom Note Action Feature: Soon, you will be able to specify
I have an employee who has successfully installed and connected her extension to bullhorn when she select the log option nothing pops up for her to continue logging and syncing with Bullhorn. We have already tried factory resetting and it still won’t work.
We have a dedicated safety/emergency announcement-only extension, so that employees can call in for directions during unusual events: weather, damage, etc. Is it possible to schedule and send this same recording out to a set list of phone numbers?
Missing options in softphone App.
Our system has not been right from Day 1. Looking for someone that knows what they are doing.
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