Question

users availability on the live reports (widget)

6 years ago
July 26, 2018
1 reply
196 views

alltech-services-inc
New Participant

Hello We have a call center and we badly need to have a live report that shows the status of all the agents, not just the call queue groups realtime, currently your live reports dont show that as an option, only call queue groups, Please have this feature available on your next updates

fred-shelton
New Participant
1 reply
4 years ago
November 17, 2020

I noticed this as well. This would be a helpful function as well as being able to see date and times when calls were either refused or abandoned.

Reply

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Reply

Related Posts

TechSoup Subscriptionicon

Techsoup subscription chargeicon

TechSoup- unable to add extra purchased seats, renewl few shows full price not discounted priceicon

How to add TechSoup discount to existing eSignatureStandard docusign account?icon

Unable to add 5-seat license for the Standard Edition of DocuSignicon

Most helpful members this week

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded

Cookie policy

Cookie settings