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Question

Nice in contact credit card masking


My agents are using MAX agent nice in contact to process calls. I was surprised to find that there is no automatic feature to mask sensitive information such as Credit Card numbers in calls. considering this is such a huge breach in security and confidentiality, I am surprised that we have to rely on agents to personally mask sensitive information on a call - instead of having it done automatically. Is there an existing feature that I could not find?

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