© 1999-2024 RingCentral, Inc. All rights reserved.
Privacy Notice
Question
Is it possible for an agent to answer another call when he's on a call?
Is it possible for an agent to answer another call when he's on a call?
Hello Andres,
If a call is directly to the user, there is a call waiting. But if this is a call coming from the queue, the second call will be received by the other members of the queue.
If a call is directly to the user, there is a call waiting. But if this is a call coming from the queue, the second call will be received by the other members of the queue.
Reply
Most helpful members this week
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.