Good day everyone, the project on which i'm working wants to create a simple metrics dashboard per user, the idea is to obtain the talk time coming from a specific queue per each user and also the talk time for all calls received by the same user.
I looked at the call logs endpoint and using the legs I can determine who was the user who answered the call from a queue. For the total talk time, i call the call logs but pointing to the user extension.
The thing is that the call logs endpoint has a small rate limit, and i wanted to know if there's a better approach to handle this requirement
