We have 5 people set up on a call queue, every time a call comes in and someone answers one of the other people in the call queue still experience a ringing tone. only way to stop it is to sign out of ring central and sign back in. How do I stop this from happening?
We are also having that same issue, submitting a ticket with RC with hopes they can resolve the issue.
Hi David,
Looks like you haven't created a case yet. Let me know if you need a help.
Was this ever resolved???
Hi
https://support.ringcentral.com/new-case.html
So do we all need to open a case? I have the same issue, what’s the fix?
Hi
Yes, please go ahead and submit a ticket to our Support Team. They’ll provide you with workarounds to resolve your issue.
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