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Question

Ring Central Meeting Scheduled in Google Calendar- Wrong Time in Ring Central Meetings App

  • February 18, 2020
  • 8 replies
  • 1672 views
D

Is anyone having issues where Ring Central meetings established through the Gmail Calendar Extension are not populating with the correct time in the Ring Central Meetings desktop application?

8 replies

D
  • david-garrity
  • Author
  • New Participant
  • 4 replies
  • February 18, 2020
See attached example
A
  • Anonymous
  • 0 replies
  • February 20, 2020
Hello David! 

You will need to change the timezone from your RingCentral Meeting app itself. 

You can do this by clicking the schedule icon and you will see the timezone below start and duration.
D
  • david-garrity
  • Author
  • New Participant
  • 4 replies
  • February 20, 2020
Hi Jenn-

The Ring Central engineering team has taken this on, its a known bug.  Thanks for the reply.
D
  • david-garrity
  • Author
  • New Participant
  • 4 replies
  • March 2, 2020
Is there a status from engineering when this fix can be expected?
D
  • david-garrity
  • Author
  • New Participant
  • 4 replies
  • March 4, 2020
2 weeks plus, no resolution, no communication on estimated resolution time?  Not great support
J
Community Manager
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  • Jessica H.
  • Community Manager
  • 408 replies
  • March 4, 2020
Hi David, 

We have not heard anything from the engineering team regarding when this will be resolved. The case you opened will automatically be closed when this is resolved and you'll received a notification. I'm sorry there hasn't been more movement on this. 
S

Has this ever been resolved? We are just starting to use the RingCentral App for video calls and are also experiencing this challenge.

E
  • elia-johnson
  • New Participant
  • 1 reply
  • December 15, 2021

Had a user report this problem today. Scheduled for 2pm central. Invitee shows 4pm. Correct time zone was selected when creating the meeting.

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