Question

Suddenly text messages won't send reliably from iphone app or desktop app for 8 days now

2 years ago
May 5, 2022
1 reply
349 views

regina-3
New Participant

Texts are failing about 90% of the time. This is on iphone app and desktop app. With wifi and without (cellular). I've uninstalled, reinstalled, rebooted. Called customer service and spent an hour 2x. No resolution. Any ideas on how to resolve? The problems happen with both new numbers and numbers my business has texted successfully previously. I've run out of variables to isolate.

Mary-Community_Moderator
Community Manager
2295 replies
2 years ago
May 5, 2022

Sorry for having this issue. I've checked on your case, and I see that the Tier 2 team is currently working on it. I will also follow up on them so they can give you an update today.

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