Skip to main content
Question

Auto Pause Call Recording - Is it possible?

  • July 1, 2021
  • 1 reply
  • 378 views

Forum|alt.badge.img

Hi, Is it possible to automatically pause and resume the call recording based on an application or specific webpage being opened? Here is the scenario: Customer calls and wants to make a card payment over the phone. Instead of the agent having to manually pause and resume the recording, could this be done automatically when the payment gateway is opened and closed on the PC?

PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • July 1, 2021

I don't think this is possible. There is no reliable way to get such events for triggering pause and resume action. Also, what if the customer calls from their mobile phone and does the payment on their PC?


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings