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Question

Need main COMPANY phone line to ring, not go to Auto-attendant

  • August 11, 2020
  • 1 reply
  • 478 views
K

I need our main line to ring on my phone. How is this done? I have a direct # on my phone, but I am also the recptionist and need to answer incoming calls to the main line.

    1 reply

    K
    • karen-debolt
    • Author
    • New Participant
    • 1 reply
    • August 11, 2020

    Hi Mary - I have a Yealink, RingCentral phone that was ported over from our old carrier yesterday. THough I have my own direct line ringing on this phone, I need to have the main number ring at my phone so I can answer it. When logged in as Admin, going to Phone System/Phone Numbers/Company is shows: The Main Company Number will connect callers to the Auto-Receptionist. Previously, I have always been able to answer two numbers on my phone. Thanks.

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