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Call Management API: Create Call Queue

  • December 3, 2019
  • 5 replies
  • 770 views

Hi -

Are there any plans to add a 'Create Call Queue' API function?

Thanks,

Mike

Best answer by PhongVu

Hi Mike,

I am not aware of a plan yo have an API for creating a call queue. But I will take your question as a request and will check with the platform team.

Thanks for asking!

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5 replies

PhongVu
Community Manager
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  • Community Manager
  • 2313 replies
  • Answer
  • December 3, 2019

Hi Mike,

I am not aware of a plan yo have an API for creating a call queue. But I will take your question as a request and will check with the platform team.

Thanks for asking!


Yeah, Everyone try to find this API and I hope rc team will implement the API.


  • New Participant
  • 4 replies
  • October 7, 2022

Any update ont his 2 years later? the API is very limiting. Manulay doing this is not fun.


PhongVu
Community Manager
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  • Community Manager
  • 2313 replies
  • October 7, 2022

Yes, you can use API to create a call queue and add members to the queue. Here are the steps.

1. Create call queue extension. Specify the type=Department

2. Use the newly created extension id (call queue extension) to call this API to assign queue members

3. Update the call queue if needed.


Check out a set of call queue API from the dev guide to learn more.


  • New Participant
  • 4 replies
  • October 10, 2022

Thanks.

Specify the type=Department

is what I was missing.


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