My desktop ringcentral app doesn't work well with my Plantronics Voyager Focus UC.

Hello Sinkoff,

I'm curious, does this occur with another headset? Or is it just the Voyager?

I am having the same issue. Newly-purchased Voyager UC as recommended. All firmware is up-to-date on the Plantronics side. My desktop software says it's up-to-date (version 9.3.5.28675). Any time the Plantronics Hub software is running and connected, the RingCentral software crashes shortly after. Disabling the Hub software allows the RC software to run, but as mentioned by many, it takes away the features of the Plantronics headset. 

Please provide a solution!

I have the the same Voyager Focus headset ("pretty much the best money can buy" from what I was told when I bought it) and it worked pretty well with my iphone but when i switched to a droid it got really ugly! Every time i want to use the headset with the RC App on my new phone, the Note9 Samsung, i have to uninstall the RC App and reinstall to pair. It works for a day or so and then i get a call and find my headset is no longer paired. So i call RC Support and the girl tells me i need to uninstall and reinstall the app every time i want to use the headset. Are you kidding me? ? I am so fed up trying to figure this out on my own i need some help or need to find a new VOIP provider. Sounds like they have been having issues with the Best Plantronics headset that is recommended on their website and by their sales reps but its really a let down.  PLT support tells me to call RC and RC tells me to contact PLT. I am about done with both of them! Such a let down

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-01-07 Please follow our progress as we track this issue for use of Bluetooth Headsets with RingCentral Desktop and Mobile Apps - they are aware this issue is hobbling many many users and are working towards a better solution

http://ringcentraladminusersgroup.org/faq/headsets.html