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Question

My call centers' numbers are labeled as "Scam Likely"

  • January 22, 2020
  • 2 replies
  • 659 views
T

When my agents make calls to customers, the customers don't pick up because they are telling us that the numbers are labeled "Scam Likely". Is there a resolution for this?

2 replies

PhongVu
Community Manager
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  • PhongVu
  • Community Manager
  • 2314 replies
  • January 22, 2020

It depends on what scam detection service your customer is using. The number might be flagged by a customer earlier.

I recommend you to contact the customer and ask them to check with the service they use to "unflag" it.

F
  • fabian-1
  • New Participant
  • 1 reply
  • September 6, 2022

@Tony Tran You solve it? i need help with the same issue

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