Hi, we have recently installed the RingCentral Bullhorn integration (Version: v1.0.9). We use Bullhorn Analytics which is where we set targets and actual results are tracked. Now we have this integration we should be able to set call targets and have actual figures pulling through at the end of each day. How do we set this up?
Best answer by ByrneReese
But here is a way I saw a RingCentral customer using Bullhorn Analytics and RingCentral.
Utilizing App Connect’s ability to specify a custom “Note action” that is used exclusively by App Connect - meaning only App Connect has the ability to create this note type, the customer was able to generate reports showing how many notes were created in their company - each note being a proxy for a phone call.
In the same company they asked recruiters to log their notes taken during manually during the call using a different note action. In practice this means for any given phone call there could be one or two notes. One note would always be present - this is the one logged by App Connect. A second note would capture the user’s handwritten notes.
This did not provide a perfect analytics solution, but it allowed them to capture data in such a way that reports could be generated more reliably.
We are going to continue to explore Bullhorn Analytics and look for ways to better integrate with it in the future.
Very interested in this too! But, I wasn’t aware this was a feature. Have you read somewhere that this option is available via the extension?
Hi, thats good more people want it. I haven't seen that its an option, but I wanted to make sure i wasn’t missing something. I reached out to Bullhorn who said it would be RingCentral who would know how to do it. All the data is there so must be a simple feature update / feature request if its not there yet.
Fair enough, will be interesting to see if anyone knows more! I suspect it won’t be this simple and would require some API hook-ups, etc.
+3Hi I would be more than happy to chat thought this and support with it. Give me a call on my mobile.
+3
But here is a way I saw a RingCentral customer using Bullhorn Analytics and RingCentral.
Utilizing App Connect’s ability to specify a custom “Note action” that is used exclusively by App Connect - meaning only App Connect has the ability to create this note type, the customer was able to generate reports showing how many notes were created in their company - each note being a proxy for a phone call.
In the same company they asked recruiters to log their notes taken during manually during the call using a different note action. In practice this means for any given phone call there could be one or two notes. One note would always be present - this is the one logged by App Connect. A second note would capture the user’s handwritten notes.
This did not provide a perfect analytics solution, but it allowed them to capture data in such a way that reports could be generated more reliably.
We are going to continue to explore Bullhorn Analytics and look for ways to better integrate with it in the future.
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