I have two numbers associated with my account. Both numbers get directed to the same voicemail. Can I set it up so that they go to separate voicemail boxes ?
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How to setup separate voicemail for my two phone lines ?
Best answer by tak-it1
There would be a couple of ways to do it. You could create two call queues (one for each number), add your extension to both, and when a VM is left it will be independent VMs per queue and number.
You could also create two message only extensions (one for each #) and create a simple IVR that says press 1 if you've dialed number 1 or 2 if you've dialed number 2. You would then go to your extension and have calls route to that IVR if you don't pickup, rather than going to the default extension mailbox for your seat.
I don't know your use case or call flow needs, but there are ways to do what you want.
@Robert Holloway, an extension cannot have two separate mailboxes. Add a Feature Request for this in our Ideas Portal at https://ideas.ringcentral.com/.
There would be a couple of ways to do it. You could create two call queues (one for each number), add your extension to both, and when a VM is left it will be independent VMs per queue and number.
You could also create two message only extensions (one for each #) and create a simple IVR that says press 1 if you've dialed number 1 or 2 if you've dialed number 2. You would then go to your extension and have calls route to that IVR if you don't pickup, rather than going to the default extension mailbox for your seat.
I don't know your use case or call flow needs, but there are ways to do what you want.
This is absolutely a good recommendation, @tak-it1. Yes, it depends on his call flows, too. @Robert Holloway, you may reach out to Technical Support to talk more about this, and they can walk you through it too.
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