Skip to main content
Question

Specific number is receiving calls from an unassigned number instead of our main line.

  • January 3, 2022
  • 1 reply
  • 479 views

Greetings,

My boss is receiving phone calls and voicemails from a line that is unassigned to any of our users. I was assigned previously until the user was off boarded. Instead of the calls to that line being redirected to our call center lines or main line it is going to my boss. I apologize if this as already been addressed, if so can I be forwarded to the article? Thank you.

1 reply

Mary-Community_Moderator
Community Manager
Forum|alt.badge.img

Hi Brian, it's probably because your Boss is the main extension or Super Admin in the account. It is normal behavior, and the workaround is to assign it in a new user extension temporarily. You can name it unassigned to not confuse other extensions.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings