Skip to main content
Question

Polycom Trio 8800 in Hybrid Mode with RingCentral Room Connector,Polycom Trio 8800 with Visual+ - Hybrid Mode with RingCentral Video on Specific Line

  • April 20, 2021
  • 1 reply
  • 418 views

Setup

  • Polycom Trio 8800 (latest firmware, v.7.x.x.x)
  • Polycom Visual+ (paired with Trio 8800)
  • USB Logitech Web Cam (connected to Visual+)

The Polycom Trio 8800 is set in "Generic" mode with multiple lines available (1,2,3).

Question 1

Does anyone know if it's possible to set up RingCentral on Line 1 of the Polycom using a RingCentral Room Connector License?
Without going full RingCentral Room and installing the RC Android app on the Polycom.

This would allow me to then set up additional providers on Lines 2+3 (e.g. Zoom and MS Teams).

Question 2

If so, does anyone have the config I would need to add to the Polycom Trio 8800s CFG to apply RingCentral to Line 1?


Expected Behaviour

Basically, a user would enter the conference room - press Line 1, and it would connect and display the RingCentral Splash screen requesting the input of the meeting ID. On entering the Meeting ID the Video / Audio would begin as the conference room joins the RingCentral Meeting.

Thanks,

Curtis

PS Are RingCentral Rooms able to connect into Zoom meetings and vice versa?

1 reply

Mary-Community_Moderator
Community Manager
Forum|alt.badge.img

Hello Curtis, It is not possible to set up a conference room for only 1 line. It needs to be configured to RingCentral to have full access. Check out this KB Article for the configuration https://support.ringcentral.com/article/setup-Polycom-Trio-RingCentral-Meetings-Rooms-Controller.html.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings