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First response time


In Call Log API reference there is "startTime" field in record and "startTime" fields in legs:

https://developers.ringcentral.com/api-reference/Call-Log/readUserCallLog

Please help me understand how can I calculate the "first response time", i.e. how long the caller waited until the callee answered.

Can I take some leg and calculate difference between it's "startTime" value and record's "startTime" value?

Or, maybe, I should use some other field for this purpose?


Best answer by PhongVu

Unfortunately, the call log data does not give you the data to calculate ringing time (you called it first response time"). If you are interested in other way, read this blog to learn more.

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PhongVu
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  • Community Manager
  • 2316 replies
  • Answer
  • April 15, 2021

Unfortunately, the call log data does not give you the data to calculate ringing time (you called it first response time"). If you are interested in other way, read this blog to learn more.


Thank you


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