Authentik SAML

Please submit a dev support ticket to get help.

im having the same issues with SSO using Azure not matter what i do i get the same error

Please submit a dev support ticket to get help.

@PhongVu instead of pointing everyone to create a support ticket, why don’t we solve/document it here to avoid having the same ticket over and over again?

Firstly, account setup and configuration issues are not part of the RingCentral platform APIs/Integrations.

Secondly, for technical questions related to specific account or extension settings, and to troubleshoot issues that require sensitive information, it's best to seek assistance through the developer support channel.

@PhongVu thanks for the explanation, that’s really sad. I have created a support ticket but i can not view the status anywhere. The confirmation E-Mail has a link to the support portal (https://support.ringcentral.com/s/case) but it’s empty for me.

@Mark Haslam did you get your issues with authentik sorted out? Do you have any hints for me? Thanks in advance.

Do you see the case number in the email? I can help ask the dev support team to check why you can’t see your case.

Hi @PhongVu thanks for your response. The case number is 25956133. 

I asked the dev support team to check your case. It’s assigned to the tier 1 support and the assigned supporter should communicate with you via email. If you have not heard anything back since the first email, just simply reply to the email asking for latest update.

He also said that the dev support case view in the web portal has been discontinued. So please continue on the email thread.

I was having a similar issue when setting up Azure/Entra SSO. The documentation was missing some details. I went through the setup steps multiple times to ensure nothing was missing. Two things I did to resolve the issue were as follows:

1. I set the “Relay State (Optional)” as https://service.ringcentral.com/mobile/ssoLogin. There is a KB article that has other URLs depending on your IdP. SSO Login for Azure Users | RingCentral
2. I removed all claims except the Required claim (Unique User Identifier) and the Additional claim (emailaddress). The emailaddress is necessary for RingCentral SSO.

Once I made those two adjustments, authentication was successful. I agree with one of the other posters that solutions should be documented as it saves both the end user and the support team's time.