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Question

Avg Speed of Answer

  • April 22, 2024
  • 1 reply
  • 70 views
M

I need to include the average speed of answer in the Power BI Dashboard, and I'm using the Analytics API to pull data. Could you provide me with the formula for calculating the average speed of answer?

    1 reply

    PhongVu
    Community Manager
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    • PhongVu
    • Community Manager
    • 2314 replies
    • April 24, 2024

    Can you set and check the callSegmentsDuration result.

    screen-shot-2024-04-24-at-20050-pm.png

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