Skip to main content
Question

What state is an agent in when their available, working and outstate code are 0?

  • October 31, 2022
  • 0 replies
  • 289 views

I'm using the Agent State Log extract for this report and there are Available, Working and Outstate_code columns which I use to determine agent state/availability. However, I encountered several rows where all these three are filled with 0. This is a little bit contradicting to their unavailable definition where 0 unavailable code = available.

0 replies

Be the first to reply!

Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings