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Question

iSync creating duplicate records.

J

We are using iSync to update the latest messaging records in our CRM. We are noticing that the latest record is being included on the next iSync which is causing duplicated to be created in our CRM. How do we prevent this from happening?

    PhongVu
    Community Manager
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    • PhongVu
    • Community Manager
    • April 28, 2020

    How do you implement it and how often you see duplicated records?

    D

    We're seeing something similar to this for CompanyCallLogRecords. Our steps are:

    1. Do an Fsync call
    2. Store the syncToken
    3. Do an ISync call with the syncToken from step 2 (or 4)
    4. Store the syncToken
    5. Repeat step 3,4 every minute

    When a new call is available, it is returned by the next two ISync calls (just low level test data currently).

    Are we missing something?

    Reply


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