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Question

High Volume SMS Stopped Working

  • January 11, 2022
  • 3 replies
  • 600 views

After updating to the newest SDK, our High Volume SMS PHP app stopped working. The only change I could see for our code was changing the URL from /batch to /batches. The error that I get is `400 Bad Request` response: {"errorCode":"CMN-101","message":"Parameter [from] value is invalid.". I also tried a test file copying the new version's sample code and copied all the credentials from the control panel. That also has the same error. Wondering if something got messed up in our account settings. The login requests work fine. Our client ID is J6Vf4T1PRGeFpKip9qm-nw.

The array being sent to the post function is:

Array
(
[from] => +1xxx3668245
[text] => test
[messages] => Array
(
[0] => Array
(
[to] => Array
(
[0] => +1206353xxxx
)
)


[1] => Array
(
[to] => Array
(
[0] => +1425xxxxxxxx
)
)


[2] => Array
(
[to] => Array
(
[0] => +1425744xxxx
)
)


[3] => Array
(
[to] => Array
(
[0] => +1425xxxxxxxx
)
)
)
)

3 replies

PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • 2329 replies
  • January 11, 2022

Can you do a quick test. Login this app with the same user credentials you log in your app and send a small campaign to see if the message is sent successfully.


  • Author
  • New Participant
  • 1 reply
  • January 11, 2022

It gives me the error: Your account doesn't have a phone number enabled for High Volume SMS. Tried both the number assigned to the app and my login as admin. Both had same error.


PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • 2329 replies
  • January 11, 2022

Which meant that the number is not assigned properly.

I have a look at your account and found out that the number is the main company number and it is connected to the extension 5500 via the IVR setting. Can you try to login with that extension login credentials?


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