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Question

Cannot list or send SMS from RingCentral for Salesforce

  • September 7, 2023
  • 2 replies
  • 151 views
N

In versiones 6.25 and 6.25.1 we are not able to list any existing SMS for the account and also cannot write new SMS.


SMS history looks empty, but we already have a lot SMS created from or received in the RingCentral desktop app:

screen-shot-2023-09-07-at-85245-am.png


Also, we are not able to send messages from Salesforce app because there is not an input to write and neither the 'Send' button

screen-shot-2023-09-07-at-85312-am.png

    Mary-Community_Moderator
    Community Manager
    Forum|alt.badge.img

    Hi @Nelson Paez, is this the first time that you're going to user RingCentral for Salesforce?

    N
    • nicky-1
    • New Participant
    • January 8, 2024

    Were you able to solve this @Nelson Paez ? I'm having the same issue.

    Reply


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