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Question

Zapier integration issues

  • January 22, 2021
  • 7 replies
  • 873 views

Our company has zaps from RingCentral to Google Drive for each of our users' extensions. Within the past few weeks several of our RingCentral accounts continue to expire in Zapier (see the screenshots). I've reconnected them, but within a week some have disconnected again. Zapier support said it was an issue on the RingCentral end. zapier-ringcentral-error-1.jpg

7 replies

  • 0 replies
  • January 22, 2021

Hello @Sara McDaniel! I would highly suggest opening a case HERE for integrations issues, and our support will contact you as soon as possible. Thank you!


  • New Participant
  • 2 replies
  • January 23, 2021

you figure out a resolution to this? I'm having the same problem.


I too am having the same issue.


  • New Participant
  • 2 replies
  • January 26, 2021

Zapier has told me that the issue with Ring Central is tied to sending data to another source like Google Drive.


I'm having a related issue with Zapier - the duration of the call continues to show up in "seconds" not HH:mm:ss. I got it to work once and thought it was fixed, but it reverted back to the old format after running once.


  • New Participant
  • 1 reply
  • March 12, 2023

I'm trying to set this up with Zapier's API Request but I'm running into issues. Zapier gives me a "Raw request failed." error screenshot-2023-03-11-184635.jpgscreenshot-2023-03-11-184705.jpg


I tried created a test app in a sandbox account which seems to work thru the "Try it out" option on RingCentral but I can't get it to work on Zapier.


Mike Stowe
Community Manager
  • Community Manager
  • 55 replies
  • March 12, 2023

Thank you for letting us know about this issue, I've forwarded this to our product team to review and investigate. If you have not already submitted a support case, I would also recommend doing so using the link provided by Jenn - https://support.ringcentral.com/contact-support.html


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