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Question

How the Ring Central counting inbound and outbound calls ?

  • May 7, 2020
  • 1 reply
  • 1422 views

I am getting company log data using below Callout URL

https://platform.ringcentral.com/restapi/v1.0/account/~/call-log?view=Simple&dateFrom=2020-05-06T00:00:00.000Z&dateTo= 2020-05-06T23:59:00.000Z&page=1&perPage=1000

I am counting the inbound calls based on the agent phone number and Extension number and outbound calls based on the agent phone number.

but the count is not matching with live report inbound and outbound count.

In which criteria ring central is counting inbound and outbound calls count in a live report.



1 reply

PhongVu
Community Manager
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  • Community Manager
  • 2316 replies
  • May 7, 2020

Live report is an app which does not use the call log. It has its own implementation to calculate and measure a call metadata.

Do you get more or get less inbound and outbound from the call log?


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