CRM type information popup for calls

Are you ready to implement the inbound popup by yourself? If so, get familiar with the telephony session event notification and learn how to detect incoming call, parse the event payload, read the "from" and the "to" number then load associated info with the numbers which you want to display on the popup.

https://developers.ringcentral.com/api-reference/Subscriptions/createSubscription

https://developers.ringcentral.com/guide/notifications/webhooks/quick-start

ok wow thanks for the info. im gonna look at it but it may be too much over my head. can I pay ringcentral to do this for me?

thx for heads up, i reached out to ringcentral for help but have not heard back yet.

in the meantime while im researching...

what im hoping to do is have some sort of form that when a call comes in to my ringcentral app, it auto sets the form to the queue that is receiving the call, that i can then put whatever info the caller gives me into the form. i can then hit submit on form and its sends the info to my database or whatever i use for a data repository.

would something like jotform and zapier be useful for this? or is there a better solution?

tia

It's all up to you how you want to implement the popup or what you do with the call metadata.

We give you a notification when there is an incoming call with the call metadata such as call status (Ringing, Answered, Disconnected etc.), from phone number, to phone number, timestamp etc. You will probably use the from phone number as a key identifier to identify the caller and fetch the info about that caller from your database and display the info on your popup. It's also up to you to save the info in the popup to your database.