Skip to main content
To homepage To homepage
Question

RC Logging Type field in Salesforce - how does this get populated

  • August 29, 2018
  • 2 replies
  • 1688 views
G

We recently added the RC app into our Salesforce instance. There is a custom field titled RC Logging Type that was installed and I am trying to figure out how and when this is populated. I need to add automation in Salesforce when a call activity is logged via RC and wondering if I can use this field. We are on RC ver 5.10

L
  • lucy-tu-tu
  • New Participant
  • August 30, 2018
Hi Gina,
When we log a call as a task, we will define RC Logging Type as 'call'.
if we log a SMS, we will define RC Logging Type as 'sms' accordingly.

when you log a call/sms as a task, we will populate value to RC Logging Type.

B
Hi, i was trying to remove the RC Logging type from the softphone layout while saving the log. Is there any way i can do that from my salesforce instance ? Thanks

Reply


Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings
PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice