I am trying to get call answered time in a live call but can't seem to find API for it.
The scenario is when a user calls I want to get the time the user called until the call is picked up. I am able to get the time the call was made through Call Log API's "Get User Active Calls" method but unable to get the time the call was answered. Is there a way to achieve this?
Any help would be appreciated.
Hi Zareef,
You can try to use Presence API, see https://developers.ringcentral.com/api-docs/latest/index.html#!#RefUserPresence.html
Once call is picked up "telephonyStatus" is changed to "CallConnected".
The same data is available via Push Notifications, see https://developers.ringcentral.com/api-docs/latest/index.html#!#RefGetExtensionPresenceEvent
All you need is to subscribe on "Extension Presence Event" and monitor for events with "telephonyStatus" : "CallConnected".
Please advise if it works for you, otherwise we could try to find another way to resolve your problem.
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