TCR Registration problem (rejected too many times).

Please DM ​@Mary-Community_Moderator or myself and we can help you dig into this further and escalate as needed. 

I am having the exact same experience. Been “approved” by them on the call and implemented all changes word for word. Still been rejected 4 times. 

We got that exact same denial today. They told me it is now because we need to include “types of messages” in the checkbox and the terms and conditions. Both brand new requirements. 

We have been running in circles for months. I’ve seen other companies say they can have it approved in 5-7 days. We are looking to move to them instead. At this point we could open the new account and have all TCR approved over there before RC even gets back to us. 

Same exact experience. I have found that my application was rejected for the 4th time since November. I have spent many hours on the phone with their support center and have had them talk/walk me through every aspect of the application. I have called and gotten advice on how to word or reword something and the very next time I call a different representative tells me something different. I even shared my screen with a representative the last time a reapplied to ensure that my application wasn’t rejected again. All the help I have received has proven to be the very opposite as my application was rejected again. This process is ridiculous.

Hi ​@Oakmont Remodeling, please send me a DM with your account information. I’d like to help.

They are just useless and do not have any proper resolution.

I have tried connecting them 100 times from 6th Nov 2024 but after 4 months. We are still not able to complete our TCR registration. Just useless and waste of time.

Ash, we can help to escalate. Please reach out to Mary or I and we can help further. 

There is at least 10 to 15 escalation made on our case but nothing works. Our TCR is still under review and we are waiting from 14th Feb 2025

Hi ​@Ash Kumar, I replied to your DM yesterday and am waiting for your response. Let me know when you’re ready to continue the conversation! Thanks! 

​@Mary-Community_Moderator 

Today marks the 7th calendar day that we cannot even update our TCR registration request. This shows up on the Confirm Order page. 

Today marks the 20th calendar day since the absolute disaster with outbound SMS. Not a single person at RingCentral gave us consistent advice. We did everything you ask us to do and TCR requests keep on getting rejected.

Your VPs seem to have gone in hiding.

You’re breaking more things than fixing. We aren’t getting any further with outbound SMS. RingCentral has screwed up more in a couple months than all our other vendors combined in the last 24 months. I am not just frustrated. I am very angry!

Chirag3514922020 wrote:

​@Mary-Community_Moderator 

Today marks the 7th calendar day that we cannot even update our TCR registration request. This shows up on the Confirm Order page. 

 

Today marks the 20th calendar day since the absolute disaster with outbound SMS. Not a single person at RingCentral gave us consistent advice. We did everything you ask us to do and TCR requests keep on getting rejected.

Your VPs seem to have gone in hiding.

You’re breaking more things than fixing. We aren’t getting any further with outbound SMS. RingCentral has screwed up more in a couple months than all our other vendors combined in the last 24 months. I am not just frustrated. I am very angry!

​@Chirag3514922020  I’ve replied through our Community email thread, and we’ll have someone reach out to assist you.

​@Mary-Community_Moderator nobody has responded yet.

Today marks the 11th day since your TCR update page has been broken.

Today also marks 1 month since your outbound SMS broke.

Y’all need to really get your act together.

​@Mary-Community_Moderator today marks the 13th day since your TCR update page hsa been broken. Today also marks 30th day since your outbound SMS broke.

Becky H reached out to me about additional layer of escalation. It looks like y’all are only giving lip service - all talk and no action.

This is ridiculous - I’m reading these posts and I’m having EXACTLY the same issue.

I have submitted my request 6 or 7 times - after completing screen-sharing sesions with TCR team leaders, updating everything as per the information they senf me via email, and just now the last sumission was rejected - after 6 weeks of no SMS. This is affecting my business and I seriously need to consider moving away from RC totally.

Before the deadline expired, I was helped by a TCR team leader Lester Melendez. It was rejected so I emailed him and got no reply. Multiple times - no reply. Finally spent 1 hour on the phone to find out he went on vacation and did not set up an OoO reply on his email account :-(

I then was helped by another team leader - Horacio Leal. Screen sharing, emails etc. Updated everything - ALL GOOD (except for the rejection yesterday). Of course, I can’t get hold of Horacio anyh more - he’s alywas “busy”. There is no-one at RC taking any ownership of this. Basically anyone will review your case from zero and make completely new hit-and-miss recommendations.

This is so unprofessional from Ring Central. They have also modifiued their phone tree so even if you pust 3 then 1 for the TCR team, you first get put through to general technical support.

After 30 min on the phone today (mostly on hold), I was finally put through to someone from the TCR team who then proceeded to tell me things totally different that all the other TCR people did, and in such an unconvinging way. I just know if I now do the changes he says I need (which by the way are not related to the most recent rejection code), then it will be MORE weeks of watitng and then inevitable rejection.

Can someone recommend another provider with better support?

​@MyKC there is nobody who can adequately help at RingCentral. It’s a dumpster fire.

Today marks the 44th day since RingCentral’s outbound SMS broke. Today marks the 27th day since RingCentral’s own TCR update page has been broken.

I had to get RingCentral’s attention by sending message to their senior leaders and publicly call them out on their LinkedIn posts. I have been assigned a person to directly work with me. We’ll see how this person performs. We have gone through plenty of rejections.

We also use Twilio for texting and its campaign registration and approval took just 2 days.

It is my belief that RingCentral will continue struggling with TCR registration and is likely to lose a lot of customers as contracts end.

I finally got the campaign approved but now the numbers added only show setup in progress.  Calls to tech support were no help.  I’m asking for credit to the account for features that I am unable to use.

​@dakris of the 6 campaigns, we got one approved but not all numbers can text. So, we are dealing with that situation.

We got 5 campaign rejections just today. We have been assigned 1 individual from RingCentral, who - credit where it is due - did a great job of walking me through the next steps. I had to delete old campaigns and start from scratch, which is utterly frustrating.

To add to the frustration, RingCentral sent us an invoice for Standard Volume texting, which we don’t use. We are challenging their billing practices also.