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Question

Can I limit the Performance Reports so a Manager sees only his department calls?

  • December 9, 2022
  • 6 replies
  • 227 views

A manager would like to see the calls made by his team. How can I limit the Performance Reports so he sees only his team's calls?

6 replies

PhongVu
Community Manager
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  • Community Manager
  • 2314 replies
  • December 9, 2022

Are you using the API or the GUI dashboard?


  • Author
  • New Participant
  • 1 reply
  • December 9, 2022

We are using the GUI dashboard.


PhongVu
Community Manager
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  • Community Manager
  • 2314 replies
  • December 10, 2022

Let me move this to the user community then.


  • New Participant
  • 2 replies
  • January 30, 2025

anymore update on this?

looking to restrict what a user see, just his team ,not the whole company in Performance reports.


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Hi Simon, I don’t have a direct answer, but I create a view in the dashboard that contains whatever users they need, save it, then create a subscription that emails a monthly spreadsheet to managers for this. 


  • New Participant
  • 2 replies
  • February 3, 2025

Yeh was thinking that may be the only option, similar to what we have now.

they really need to look into restrictions within Analytics, not a ‘you can have it all or have none of it’.


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