Question

No Ring Volume on Polycom Phone with Max Volume

2 years ago
June 29, 2022
1 reply
438 views

pnator
New Participant

Phone will light and up and ring with no sound coming from it. Volume is already maxed out. The only method I've seen to bring back the volume is reducing it to 0 and then max again.

tak-it1
Participating Frequently
86 replies
2 years ago
June 30, 2022

Sounds like either your audible Ringer is set to something other than the phone's speaker, or you have silent ring enabled on your line. Sometimes the phones ship with silent ring enabled.

This article runs thru how to check and change it: https://support.ringcentral.com/article/No-Ringing-Audio-Heard-When-Using-Polycom-Deskphone.html?language=en_US

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