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Question

Why are my calls being forwarded to Prompt Recording?

  • June 27, 2022
  • 1 reply
  • 222 views
I

Hi there, for some reason today, all my calls have started forwarding to a very old Prompt Recording after ringing only once. I have changed nothing and cannot find the setting to stop it doing this. Help!

1 reply

Mary-Community_Moderator
Community Manager
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Hi Tommy, please have Tech Support go through your Admin Portal to check the settings.

https://support.ringcentral.com/new-case.html

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