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Allow all users to send and receive SMS Texts from the main phone line

Z

We use RingCentral as our Tech Support Phone line, and we have 4 users who rotate weekly on answering calls during Off-Hours. We would like the ability for each person to send and receive Texts from the main company line during that time.

Right now, only the operator can send and receive SMS texts from the main company line. At least give us the option to change who is the operator based on our routing rules.

Best answer by Jessica H.

Our product team is aware of the ask to have this available. You can vote on the idea here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-359

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    jsilva
    1 person likes this
    • jsilva
      jsilva
    Did this thread help you find an answer to your question?

    6 replies

    J

    no answer yet?

    J
    Community Manager
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    • Jessica H.
    • Community Manager
    • 407 replies
    • Answer
    • November 12, 2020

    Our product team is aware of the ask to have this available. You can vote on the idea here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-359

    L

    I would really like this feature. Unsure why this is not an option currently. Please make it happen ASAP!

    L
    • Lisa659687020
    • New Participant
    • 1 reply
    • February 17, 2021

    would really like this feature. Please make it happen ASAP!

    S
    • stephanie-2
    • New Participant
    • 2 replies
    • October 11, 2021

    PLEASE ADD THIS!!!! This is a huge issue for us.


    E
    • EFIVE
    • New Participant
    • 1 reply
    • September 6, 2024

    Are the any updates to this request? Is this feature now available?

    Reply


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