Skip to main content
Question

Call Queue breaks Voicemail Message Waiting Indicator Yealink T46S

  • September 14, 2021
  • 3 replies
  • 291 views

Have a strange problem. Brand new office setup with all new Yealink T46S phones. When adding an extension to be a member of the call queue and have that extension receive the voicemail messages for the queue it breaks the message waiting display indicator for voicemail on that extension's Yealink T46S. After doing this the MWI doesn't function properly. Even after taking the extension out of the queue, or deleting the extension/user. I have a ticket open with support but they haven't been much help. Any ideas?

3 replies

Mary-Community_Moderator
Community Manager
Forum|alt.badge.img

Hi @Chuck Metzger, I checked on your case, and it says that the agent is called you and reached your voicemail. Would you like me to follow up?


  • Author
  • New Participant
  • 3 replies
  • September 22, 2021

We solved this issue by deleting the extension and re-creating it with a different extension number.


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img

Thanks for posting the work-around here,@Chuck Metzger.



Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings