Adding Company contacts for entire organization/company

Hey Christopher! Unfortunately, this feature isn't available right now. However, you can show your support for a feature request by visiting https://ideas.ringcentral.com/ideas/CUSTCOM-I-6003.

Did we ever get this going? It’s very frustrating to not be able to add contacts to the company directory

Hi! ​@Tgower Yes! This feature is now available. You can manage shared company contacts through the RingCentral Admin Portal. Here’s a helpful guide to walk you through the process: Shared directory of external contacts in the RingCentral Admin Portal. Let us know if you need any assistance!

Will this allow us to assign these external contacts to presence keys?

Hi! ​@Susan2153262010  This will allow all users across the account to gain access to the external contacts that the super admin uploads. However, these external contacts cannot be added to the presence keys.